Over 135,000 users have placed their trust in us. Maintaining that trust through continuous security improvements - within the app and behind the scenes - remains our top priority.
Our dedicated teams work hard to ensure the end-to-end security of your account and assets. Compliance is regularly audited by independent experts. Additionally, Change's information security management follows the ISO27001 framework, guaranteeing the highest standards of protection.
Your account security, our priority
There are three key components that directly impact the security of your account:
How we verify our customers
All our customers verify their identity during onboarding. We've teamed up with trusted partners Veriff and Onfido to make sure everyone is who they say they are. We also keep up clear procedures to confirm identities throughout our relationship - because knowing our clients is key to keeping accounts safe.
How you log into
the app
Setting up a password and passcode (or using biometrics) is mandatory in the Change app. We recommend choosing a long, unique password for your account and enabling two-factor authentication (2FA) - a built-in feature designed to help you keep your account secure.
How we monitor our systems
We continuously monitor transactions and assess risks in real time to prevent fraudulent activities. We also keep an eye on how our product is used to spot any suspicious behaviour as early as possible. For added security, all Change card users must link their device, and using a new device triggers a verification process to keep your account safe.
Keeping your assets safe with Change
Customer assets are held separately from Change's own funds. We use third-party service platforms to manage liquidity, and all our service providers undergo regular due diligence.
By partnering with industry leaders, we ensure our clients enjoy a seamless and secure experience. For more details, check out our Report on Transparency available on our blog.
Let's talk security
